We hope you will be delighted with everything you have bought from us online, but if you change your mind for any reason,
we are happy to refund or exchange any unsuitable items in perfect condition within 28 days of purchase with a valid dispatch note.
Unsuitable goods can only be returned in an unworn/unused state and must be sent back in their original box.
Please DO NOT apply the postage label directly to the product packaging and ensure the item(s) are packaged securely and suitably for transit. Items packaged in a box must be returned in an outer box or bag for protection.
Free Returns & Exchanges in UK STORES
Our High Street stores are only able to process an exchange or offer a credit note when returning online orders.
All refunds for our online orders must be processed by our online returns hub. Stores will send your parcel back to
us so you don't have to. Refunds could take up to 10 days.
Our Stores can be found here.
By POST from UK & International addresses.
Please remember to get a proof of postage receipt.
Fill in the returns form at the bottom of the invoice and get the parcel sent back to us using the address provided
Easy returns in the UK via ROYAL MAIL TRACKED RETURNS
Fill in the returns form at the bottom of the invoice.
Attach the postage label created here www.royalmail.com/track-my-return/create/305
Drop the parcel off at your local post office and make sure you get a reciept.
If returning for a refund the charge for this service is just £2.95 which will be charged to your original method of payment when
your return has been processed
If returning for an exchange no charge will be made.
We’re so keen on making sure that you end up with a pair that you love, we are happy to exchange (unworn/unsuitable) items. If any
items you've ordered are not a correct fit or the colour doesn’t match the outfit you’ve bought them for, simply return your order by
following the instructions stated on the delivery note enclosed with your parcel.
Faulty or Incorrect Item Sent:
If your goods are faulty or not as ordered, email: firstname.lastname@example.org quoting your order number and the
nature of the problem.
When Returning Goods:
Please remember that the product(s) are your responsibility until the parcel has been received by us. You should get a certificate of posting
from the Post Office just in case your parcel goes missing, as we can’t help you if this happens.